Kansas replaces troubled Medicaid contractor notorious for backlogs, lost documents

Katie Bernard   |   Kansas City Star   |   October 5, 2020

 After years of complaints about backlogs and mishandled Medicaid applications, the Kansas Department of Health and Environment is parting ways with Maximus, the private for-profit company that administered the KanCare clearinghouse.

One of the firms hired by former Gov. Sam Brownback’s administration to bring lower costs and private sector efficiency to state government, Maximus instead got poor marks for processing applications and operating KanCare’s customer service call center.

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