Sherman Smith | Topeka Capital-Journal | February 6, 2020
Employees at a Lawrence call center who handle inquiries for the federal health insurance marketplace say their employer is paying unfair wages.
Communications Workers of America on Thursday filed a complaint against Maximus with the U.S. Department of Labor, alleging Maximus classifies highly skilled employees as low-level workers to avoid paying higher wages.
Maximus caseworkers who handle life-threatening situations, investigate fraud and produce lengthy reports are classified as general clerks, according to the complaint and an employee affidavit. The complaint says refusal to pay higher wages is a violation of the Service Contract Act.
