Medicare Call Center Woes Persist With Maximus Taking Charge


Madison Alder  |  Bloomberg Law    |    March 11, 2019

A General Dynamics selloff hasn’t improved working conditions at Medicare call centers, workers allege, as House appropriators give the 10-year contract closer scrutiny.

Under new manager Maximus Inc., workers at a Virginia call center aren’t receiving adequate wages, in violation of the federal service contract law, the Communications Workers of America allege in a complaint filed Jan. 31 with the Labor Department. The complaint, viewed by Bloomberg Law March 8, is the latest in a series of wage and working condition complaints filed by the union on behalf of workers employed by the CMS contractor.

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